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Technical Support

Error Codes

Error 31

If you are experiencing an error with iQsystem, please read below for a resolution.

Error Message
The ITS exam engine has experienced an error. Please see the Certiport Centre Administrator. (31)

Resolution
This is an exam delivery error. This is due to a faulty configuration within the PC. See ensure your computer meets the requirements outlined on the System Setup Instructions tab.

Error 33

Error Message
The organisation information necessary to communicate with Certiport has not yet been set on this testing machine. It will be necessary for the administrator to login using the Certiport Administrator Tool so that this information can be set.

Resolution
Error 33 is caused when a firewall/proxy is located on your network and has not been configured. The error will occur when attempting to log into iQsystem Tools, before the login prompt shows. You will need to get the network configured to allow access to the Certiport Servers by your Network Administrator. The domain certiport.com needs to be accessible. The following IP addresses 192.41.91.75, 192.41.91.74, and 206.81.137.18 need to have full access through ports 80 (HTTP) and 443 (HTTPS). HTTP redirects needs to be permitted (these are all completed within the certiport.com domain).

 
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Contact IC Central

Freecall 1300 44 55 60

Outside of Australia call +61 7 3290 2828

Enquiries info@iccentral.com.au
Technical Support support@iccentral.com.au

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Springwood QLD 4127
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